Time Assured will be returning to work from Monday 1st June 2020. Our primary objective at all times is to keep our customers and staff safe. Therefore, in line with government guidelines, we will be following distancing rules and have equipped our staff with additional safety materials in order to combat Covid 19.
With regard to social distancing, we are implementing the following procedures.
- When we arrange to visit to attend to a clock, we will ask for any information to the clock you may think is pertinent. For example, when servicing a clock if the clock has been experiencing any problems.
- Our clockmaker will telephone you 15 minutes before arrival. It would be much appreciated if all relevant doors are unlocked and we are able to access the clock without meeting anyone on site.
- If this is not possible, we will be able to meet the keyholder with social distancing and our clockmakers will be wearing a face covering and gloves.
- Once the work is completed, we will contact you by telephone to update you regarding the clock and to say we are leaving and therefore you are able to lock up.
- In relation to payments, it would be much appreciated if possible that these could be completed by BACS to minimise the need to travel to our bank with cheques.
I would like to thank our customers for bearing with us during this time and look forward to resuming our normal service.
Please do not hesitate to get in touch if you have any questions.
